Terms Of Service
Last updated: 01-08-2025
Welcome to Pawtalia! These Terms of Service govern your use of our website, services, and the purchase of products from our store. By accessing or using our site (httpspawtalia.com) and placing an order with us, you agree to comply with and be legally bound by the following terms and conditions. If you do not agree to these terms, please do not use our services.
1. Eligibility and Use of the Website
You must be at least 18 years old or the legal age of majority in your jurisdiction to use this site and make purchases. By accessing this website, you confirm that all the information you provide is accurate, current, and complete. You agree not to misuse the website or its services for any unlawful, harmful, or fraudulent purposes. We reserve the right to suspend or terminate your account or deny access if we believe you have violated any part of these terms.
2. Product Information and Availability
At Pawtalia, we strive to present accurate and up-to-date information about our products. This includes descriptions, pricing, availability, and product images. However, we do not guarantee that all product descriptions or content are error-free. Colors and textures may appear differently due to screen variations. We reserve the right to correct any inaccuracies and to update product details or discontinue items at any time without prior notice.
We also cannot guarantee the availability of all items. If an item becomes unavailable after you place your order, we will notify you and offer alternatives, a refund, or store credit, depending on your preference.
3. Orders, Payments, and Billing
When placing an order, you agree that all billing and contact information provided is truthful and accurate. Pawtalia reserves the right to refuse or cancel any order at our discretion, including but not limited to orders that appear fraudulent, suspicious, or violate our policies.
All payments are processed securely. We accept major credit/debit cards and other payment methods as shown at checkout. You authorize us to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees.
If we are unable to process your payment, your order will be delayed or canceled. You will be notified via email regarding any issues with your payment.
4. Shipping, Delivery & Risk of Loss
We ship orders to various locations based on the shipping options provided during checkout. Shipping times may vary depending on the destination, shipping method selected, and current fulfillment volume.
While we aim to meet all estimated delivery windows, delays may occur due to weather conditions, customs clearance, carrier delays, or other unforeseen factors beyond our control. Pawtalia is not liable for such delays.
Once an order is shipped, the risk of loss passes to the customer. If a package is marked as delivered by the carrier but you did not receive it, we recommend contacting the carrier directly. We will assist in resolving the issue to the best of our ability, but we do not guarantee refunds or replacements for lost or stolen packages.
5. Returns, Exchanges & Refund Policy
We want you to love what you ordered. If you're not satisfied, we offer returns and exchanges in accordance with our Return Policy. Items must be returned unused, in original packaging, and within the return window stated on our policy page.
Customers are responsible for return shipping unless the item is defective or we sent the wrong product. Refunds are issued to the original payment method once the return is received and inspected. Please allow several business days for the refund to reflect in your account.
We reserve the right to refuse returns that do not meet our return criteria.
6. Privacy and Data Security
Your privacy is very important to us. We collect, use, and store personal data in accordance with our Privacy Policy. By using our site, you consent to the collection and use of your data for order fulfillment, customer support, and marketing purposes.
We implement reasonable security measures to protect your information but cannot guarantee complete security. You are responsible for maintaining the confidentiality of your account information and passwords. Any unauthorized use of your account should be reported to us immediately.
7. Contact and Support
If you have questions about these Terms of Service, or if you need support regarding an order, shipping, or return, please contact us. Our support team is happy to help.
📧 Email: pawtaliastore@gmail.com
