Shipping Policy

At Pawtalia, we’re committed to delivering your favorite pet essentials in the safest and most efficient way possible. Please take a moment to review our shipping details before placing your order.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). After your order is confirmed, you'll receive a confirmation email followed by a shipping notification once your order is on its way.

Please note:

During peak periods or promotional sales, processing times may take slightly longer.

Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Timeframes

Estimated delivery times vary depending on your location and the warehouse source. Most orders are delivered within:

United States, Canada, UK, Australia: 7–15 business days

Europe & other countries: 10–20 business days

Remote regions: Up to 25 business days

These are estimates and may vary due to customs clearance, local delivery efficiency, or weather-related delays.

3. Shipping Fees

We offer free shipping on most products across many regions. However, in some cases:

A small shipping fee may apply based on the item weight or destination.

Final shipping costs (if any) will be shown during checkout before you complete your order.

4. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and link to monitor the delivery status. Please allow up to 48 hours for tracking details to become active.

5. International Shipping

We proudly ship to most countries worldwide. However:

Customers are responsible for any customs duties or import taxes that may apply in their country.

Delivery times may vary depending on customs procedures in your region.

6. Failed Deliveries & Incomplete Addresses

Please ensure your shipping details are correct at checkout. If a package is returned due to an incorrect or incomplete address, or refusal upon delivery, we may charge a reshipping fee or deduct shipping costs from your refund.

7. Shipping Delays

While we aim to deliver on time, unforeseen issues (weather, customs, courier delays) can sometimes occur. We will always do our best to keep you informed and help track any delayed shipments.

8. Lost or Stolen Packages

Once an item is marked as “delivered” by the carrier, Pawtalia is not responsible for lost or stolen packages. If this happens:

First, check with neighbors, your local courier, or building management.

Then, contact us at pawtaliastore@gmail.com if further help is needed.